Refund Policy

Return & Refund Policy

At BROVIA LAB, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we stand behind every product we sell. If you're not fully satisfied with your purchase, please contact us — we'll make it right, no return required in most cases.

Cancellation Policy

Any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we may not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be processed within 10 business days.

Refund Policy

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase for any reason, contact us within 30 days of delivery with your order number and we will arrange a full refund. In most cases, we will not require you to return the item — simply reach out and we will take care of you.

Refunds are not issued for items damaged through misuse or items outside the 30-day window.

How to Request a Refund

Email us at contact@brovialab.com within 30 days of receiving your order. Include your order number and a brief description of the issue. Our team will respond within 24 hours and process your refund within 10 business days of approval.

Product Concerns

We take product safety seriously. Please follow all usage instructions provided with your product. If you experience any discomfort while using our products, discontinue use immediately and contact us — we will help you address any concerns.

Damaged Items

We carefully package all orders to prevent damage during shipping. If your item arrives damaged or defective, notify us within 48 hours of delivery with a clear photo of the damage. We will arrange a replacement or refund at no cost to you.

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other external factors. If you encounter any delivery issues, please contact us and we will do our best to assist you.