Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
- United States: 5–10 business days
- Portugal & Europe: 7–15 business days
- Rest of World: 10–20 business days
Shipping times are estimates and may vary due to customs, carrier delays, or other factors beyond our control.
Shipping Rates
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United States — Standard: $5.99 — Free on orders over $45.00
- International: € 8.97
- Portugal (Domestic): €5.99 — Free on orders over €45
Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Packages We are not responsible for packages lost, stolen, or delayed by the carrier. If you experience a delivery issue, please contact us at contact@brovialab.com and we will do our best to assist you.